Registration Phase

• F.A.Q. booking an elevator slot

  Why do I need an elevator slot? Can I book more than one elevator slot? I can only book 1 elevator slot. When can I book more elevator slots?Few readers

• What are the different phases of moving to Basil?

  Due to construction work on the adjacent site, and our desire to give as many people as possible quick access to the site and their apartment, there will be certain limitations regarding site access. During the key handover, we will: Introduce ourselves; Guide you to your home; Provide you with information about your apartment, the building, and ouFew readers

• F.A.Q. booking a key transfer slot

  I would really like to plan the key transfer as soon as possible. Can I pick them up on the 26/27th of September? Can I change the date of the key transfer? I'm not avFew readers

• F.A.Q. The To Be At app, by Pilar

  I didn't recieve an invitation for the app. What should I do? I did receive the invitation, but it doesn't work. What should I do?Few readers

Key Transfer Phase

• Where do we meet on the day of the key transfer?

  Are you arriving by car? Just a heads-up: there’s no immediate parking available around the buildings. Are you arriving by public transportation?Popular

• What should I bring on the day of the key transfer?

  Please remember to bringPopular

• F.A.Q. First Monthly Payment

  When do I receive the first invoice? Is the first payment a direct debit? How can I pay the first monthly rent? SincePopular

• Where can I park my car during the key transfer?

  Are you arriving by car? Just a heads-up: there’s no immediate parking available around the buildings. Are you renting a parking space in the Westerpark West garage? Can I park in the parking garage during the key transfer, if I don't rePopular

• Can someone else pick up the keys for me?

  The short answer is, no.Some readers

• When can I enter my apartment?

  We totally get that you’re excited to show off your new place and start making it your own!Few readers

• What utilities do I need to get?

  Moving made easy! We provide a hassle-free way to set up your utilities and TV/internet, so you can focus on the fun parts of your move without worrying about essential services. In collaboration with Utility Direct, we give you the chance to arrange additional services effortlessly through their website. Once you submit the form, Utility Direct will reach out within 24 hours to discuss your needs, with no obligation on your part.Few readers

• What can I expect during the key transfer?

  When we hand over your keys, here’s what you can expectFew readers

• When is the starting date of the rental agreement?

  By signing the handover report, you agree to the lease commencing on that day.Few readers

• Who can I bring to the key transfer?

  Few readers

Moving Phase

• I bought a floor at Hügge. How does that work?

  About HüggeFew readers

• Do I need an elevator slot for the moving/floor company?

  Yes.Few readers

• Can you let suppliers into my apartment?

  Few readers

• Where can I park during the moving phase?

  Few readers

• Which Basil buildings do I have access to?

  Access to the Basil buildings Westerpark Basil has 4 apartment buildings, with 2 different owners. So if your apartment is in the north building, you will also have access to the east building, and vice versa.Few readers

• Which elevator is closest to my apartment?

  Elevator A and B are both close to your apartment. There are even three elevators in total. When moving your inventory you can choose one of the three elevatros.Few readers

• The elevator does not work. What should I do?

  Few readers

• Can I use the stairs to move my furniture?

  Absolutely!Few readers

Living Phase

• How can I contact you guys?

  We’re always happy to help! And since our office is nearby, you’re welcome to stop by anytime.Few readers

• How do I use MyPup for delivery of packages?

  You will never miss a package delivery again. It is waiting for you in your locker. Also, no need to leave early to drop-off your own shipments and your returns at a customer service point, because you can send them easily via MyPup without additional charge. Let all your packages be delivered in the Pick Up Point. This way, we ensure together that only one (instead of ten!) couriers comFew readers

• Are there cleaning service at Basil?

  They’ll be sprucing up the public areas, including: The entrance buildings The stairs Bike storage Galleries Glass on the inside of the galleryFew readers

• I'm missing delivery packages. What can I do?

  Few readers

• When will you finish working on the courtyard?

  Construction courtyardFew readers

• I'm renting an apartment in the middle segment. Do I need a permit?

  Are you renting an apartment in the middle segment?Few readers